Rolfe & Nolan understands in detail your business processing requirements and will deliver the correct business model, the first and essential building block in our delivery of excellence to our customers. Moving forward from the plan, risk assessment and contingency planning are fundamental to our service.

Business processing at Rolfe & Nolan focuses on efficiency, productivity and cost effectiveness. This enables customers to:

• Improve return on investment
• Improve support efficiency
• Improve system documentation
• Create effective support processes
• Create effective reporting systems
• Increase application and environment stability
• Maximise efficiency via a suitable support environment

We keep customers' business processing on track by clarifying service levels, undertaking gap analysis, managing the product and undertaking proof of concept acceptance.

Policies and Standards are fundamental. Critical ones include quality control, central information management, training and staff development and 'Prince' project management methodology.

Our Customer Service Centre offers call logging, pro-active monitoring and service escalation.